Draft for review before launch.
This policy provides a practical process for reporting quality concerns on business orders. The approved sample, written specifications, agreed tolerances, inspection record and final order documents form the basis of evaluation.
Inspection on receipt
The buyer should inspect cartons and goods promptly after delivery. Visible freight damage should be recorded with the carrier before acceptance whenever possible.
Submitting a claim
Email sales@cantonbag.com with the order or invoice number, affected SKU, quantity and a clear description. Include dated carton photos, shipping-label photos, overall product photos, close-ups, measurements and short videos where relevant.
Claim timing
Any claim window stated in the quotation or contract controls. If no period is stated, buyers should notify us within seven calendar days after confirmed delivery so evidence can be reviewed promptly.
Evaluation
We compare the evidence with the approved sample, specification, tolerances, inspection information and shipping condition. We may request additional photos, samples or independent inspection.
Possible resolution
When responsibility is confirmed, an agreed resolution may include repair guidance, replacement units, credit on a future order or another written commercial remedy. The appropriate solution depends on severity, affected quantity, shipping practicality and the final order terms.
Exclusions
Natural grain or tone variation within the approved standard, buyer-approved deviations, incorrect storage, misuse, unauthorized repair, normal wear and carrier damage after risk transfer are not treated as manufacturing defects unless otherwise agreed.